HELP / FAQS

If you have a question, please consult our list of frequently asked questions below.

FAQ

What types of jewelry does JB Jewelers offer?

We specialize in exquisite 14k gold jewelry suitable for all ages, including:

  • Bracelets
  • Baby Bracelets
  • Charm Bracelets
  • Baby Charm Bracelets
  • Earrings (Studs, Hoops, Hanging)
  • Necklaces and Chains
  • Customizable Charm Bracelets
Do you offer free shipping?

Yes, we provide free and fast shipping on every order.

Please allow up to 2 business days for processing and handling orders. and then another 2-3 business days for shipping.

Is gift packaging available?

Absolutely! Each order includes free gift packaging.

How can I contact JB Jewelers for inquiries?

You can reach us via email at info@jbjewel.com. Please allow 24 hours for a response. You can also chat with is using the chat icon below.

Do you offer customizable jewelry options?

Yes, we offer customizable 14k gold charm bracelets, allowing you to build a personalized piece that suits your style.

Where can I find information on shipping and returns?

For details on our shipping and return policies, please visit our "Shipping & Returns" page.

How can I stay updated on new products and promotions?

Subscribe to our newsletter by entering your email at the bottom of our homepage to receive updates on new arrivals and exclusive offers.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.